Never use the Pro Referral Program! Our experience with Home Depot's Pro Referral Program has shown us that it is a poorly managed program with no accountability. We were referred to a contractor named Mr. Riberto (WR Contractors LLC - Sugar Land, TX) for a painting job. Mr. Riberto represented himself as capable of handling plumbing and flooring repairs, so we hired him to address a first-floor leak and a leaking faucet on the third floor. Unfortunately, his work led to substantial damage to our home, and then he became unresponsive and abandoned the project entirely. When we filed a complaint with the Pro Referral Program, we received a response from Evelyn, a representative, who informed us that the program had no power to take action against the contractor. Instead, she advised us to contact the contractor’s liability insurance for compensation. We then followed up with Evelyn, clarifying that we weren’t seeking financial compensation from the Pro Referral Program. Our request was simply for them to consider removing Mr. Riberto from their referral list to protect other Home Depot customers. We received no further response from her. The Home Depot Pro Referral Program appears to encourage this behavior by failing to hold contractors accountable. When we told Mr. Riberto we would report him to the Pro Referral Program, he replied, “If you want to call Home Depot, go ahead!” This reflects the lack of consequences and oversight within the Pro Referral Program. They seem unwilling to remove bad contractors from their referral list, showing a blatant disregard for customer experience and safety. Home Depot’s Pro Referral Program is a bad program that deserves a one-star rating. They simply do not care about their customers.