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Judy
Purchased an appliance suite on there pre Black Friday sale, Nov.13. Was delivered on Nov 18. They couldn’t install dishwasher because they didn’t bring a long enough hose to connect. They didn’t level the refrigerator so the door scrapes and the microwave door is not level. The delivery guy said they would call to reschedule the dishwasher install the next day, well they didn’t call. I called them and they said they couldn’t come till the 2nd of December when they were going replace the microwave. I said that’s too long to wait for the dishwasher to be installed as it is in the box in my hallway, so they rescheduled it for the 25th of November. They never showed up on the 25th and when I called they said it got changed back to the 2nd by the manufacturer. I called them and they said they don’t switch delivery dates it was Home Depot that switched it. I called the store manager she called the delivery company, they said they couldn’t install till Dec. 2, period! They assured me all would be done on the 2nd and they would have the right size hose for the dishwasher. On Dec 2 the were to come between 2:30-6:30. They showed up at 9:20 with the new microwave, said they couldn’t install the dishwasher because they didn’t have the right hose and someone would call in the morning before they head over to install it. The next morning ( today ) they called to say thy won’t be here till Dec 6 to install everything. Now I have a microwave and dishwasher in my hallway. I called devliery company, store manager, corporate, and went into the store to try get my appliances installed to no avail! They do not care! This is the worst customer service I have ever dealt with! I will never step foot back in that store for anything!!! I want to return everything and go somewhere else cuz this has been a nightmare!!!
2 months ago
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The Home Depot has a 1.6 average rating from 1,107 reviews

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