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Anonymous
You may want to strongly reconsider purchasing appliances from Home Depot. I ordered a refrigerator, dishwasher and over microwave, all to be delivered and installed, for approx. $3300. On delivery date, I called to get a delivery timeframe, only to be informed they needed to cancel and reschedule for another day. Had I not called, I guess I would’ve been sitting at home waiting all day for the delivery. I was highly disappointed with Home Depot’s failure to proactively call me to cancel the order so I told the customer service representative to cancel the order. However, she was nice and convinced me to reschedule the delivery in lieu of canceling the order. The delivery was rescheduled for 3 days later. Unbelievably, the rescheduled delivery was a repeat of the prior delivery day. I called to get a delivery timeframe, only to be told that there was no room on the truck for my appliances. I’m flabbergasted at this point, so I cancelled the order and delivery and requested to have my money refunded. I was told the refund would 3-5 days. After day 2, I was refunded $400. I called customer service and was informed that was for the delivery and related expenses. 5 days after that, I was refunded approx. $2,100. Why the partial refunds, when I paid in one installment? After calling customer service again, I’m waiting for them to refund the balance, which is expected in another 2-3 days. I’m not sure what has happened to Home Depot, but my appliance delivery experience has been below terrible. Giving them my money was simple, but getting them to fulfill their obligations was a disgrace that never happened. I’m now seeing reviews from others with similar experiences. How can a company as large as Home Depot not be able to complete deliveries and refund customer’s money in a reasonable amount of time???? Completely unacceptable.
1 month ago
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The Home Depot has a 1.6 average rating from 1,107 reviews

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