I purchased a reem 40 gallon hot water tank From Home Depot online and it came fast but in a SUV and the box was ripped on the bottom but was told it was good. They took fast because it was cold. When I unboxed it it was smashed up pretty good not able to use. I couldn't get a hold of anyone and was given a out of state phone number. With help I took it to the Home Depot and got a refund minus the delivery charge. I went to Lowe's and got a good one. The reviews are true about the online rip off . They ain't kidding. Im trying to up load pictures. They wouldn't upload my pictures but it looked unbelievably bad.