It should be Zero rate from our recent experience. We have been a long time customer of Home Depot and now we decide not to work with it anymore. We ordered a new refrigerator because our current one is leaking water to the floor. We had to wait for 2 weeks to get the delivery and the refrigerator was damaged and they brought it back. The second one came a week later and was broken again. I was exhausted and begged them to extra inspect before delivery. And 4 days later, Home Depot again delivered a damaged one. They did not bring enough people to move it to the second floor. And now, water is still leaking and it has been there for almost a month since we ordered a new refrigerated. We have decided to cancel our order and will never buy anything from Home Depot again. Their service is too low level and a kind of waste of time.