Where to start? The wife ordered a freezer and paid 100.00 extra to bring it into the basement, The Truck pulled a very badly damaged box out and set it in the snow slush and salt on the street. Tell them they have to come in the back door and for some reason, they don't unbox it outside but decide to bring it in-house and end up dragging it down the stairs repping the carpet of multiple runners, and damaging the wall. along with their dirty slushy boots, we declined the delivery after seeing the severe damage they marked it as delivered and took two hours on the phone to get that corrected. And the damage still hasn't been taken care of. fast forward another week and a new snowblower was to be delivered and somehow it went missing-fell off the truck I guess. I ordered Nov 25 After having to get a refund cancel the order and reorder set for delivery on 12/27/24 get an email out for delivery end of the day and nothing after two hours on the phone to find out it didn't make it on the truck and now it will be 01/02/24. I just happen to look out the kitchen window to see the same morons dragging a destroyed box off the truck and putting it in the alley by the garage door and fleed while I was yelling we aren't accepting it. Get the phone out and start recording as they drive away and inspect the damage, it is severe, another 2 hours on the phone and are offered 250.00 and keep the snowblower lol checked the parts and there are 425.00 in parts needed to be new and undamaged WTH Decades-long customer that is in shock. Just moved into a new house and need all the new appliances and household stuff and can guarantee will never in my life go to homedepot again