We need a new side-by-side refrigerator/freezer and after shopping around, we decided to go with Home Depot. The current refrigerator we have is a large three door French type Trio, a Kenmore that we bought from Sears 17 years ago. There was absolutely no problem with the Sears delivery people taking off the doors, etc. to get it inside our doorway and get it set up. Say what you want about Sears & Kenmore, but we had the best experiences with them on all of our appliances for years. Apparently Home Depot‘s delivery contractors refuse to do that. We picked out a side-by-side that was 28 ft.³ and it was delivered Monday, January 6. It was NOT counter depth but neither is the current one we’re replacing. It did not even make it into the house because the smart aleck delivery driver walked in and looked at our kitchen and looked at the current refrigerator and said oh no, this will not fit, you need to get a counter depth. We have never had a counter depth in this house in the 40 years we’ve lived here. So the nice size unit we wanted went back to the store and we are still waiting for a credit on our credit card. We went out the same day and picked out a smaller, counter depth unit which was only 22 ft.³. It arrived this afternoon and another smart-aleck delivery guy would not even unhook the old icemaker from the old refrigerator because he said it was not properly installed. There has never been a separate water cutoff off in the 40 years we have been in this house; the water cutoff is under the sink right next to the refrigerator. He refused to install the icemaker telling us that he could have them send a plumber over to correct the issues and told us that something was corroded and after that was corrected they’d return to finish installing it. He wanted to leave the unit here but what good would 2 unusable units do us? I was so angry at this point I told him to take it back to the store. Our salesman told us all we had to do when refusing a delivery was to call a number, which by the way, sent you in a voice queue in circles, so we had to call the store to actually cancel the order. When the delivery guys put the unit back on the truck, they left without having us sign anything like the ones did on Monday when the first unit went back. We finally were able to speak to our salesman and lo and behold, the refund policy is not as he promised us. He said we would now be charged for the unit going back to the store. As of now we have two refrigerator charges on our credit card and we don’t know when or how much credit they will be issuing. I don’t know about anyone else, but we cannot afford to accumulate interest on $4000 worth of appliances that have been returned to Home Depot. We were also told that the delivery company they use has been a problem and that the workers are lazy and didn’t want to do anything more than drop offs. This was proven twice over this week alone. We will be shopping for a new unit somewhere else. We will never go in a Home Depot store again because their customer service and everything else has gone so far downhill. If I could give it a -10 star instead of a one star rating I would.