An order originally had a delivery window on January 18 and the company did not show up. It then had a delivery window on January 20 and the company did not show up. Both days I took off work and both days I had contractors waiting on the delivery that I had to pay. (16 hours off work = $720, my contractor was nice enough to discount both days and only charge me $40/hour for those 8 hour windows so that is $320 I was out) On January 22nd a Delivery Escalation Ticket was supposed to be issued but the customer service agent misentered the information. A correct delivery escalation ticket was finally issued on January 25. No one from the national home depot office has ever been able to connect to the delivery company on the telephone. All of this should be available in the notes of the order #. On January 25th the customer service 'supervisor' told me that someone would be in contact with me by 8 am this morning CST. I learned today when speaking with another 'supervisor' that she should not have promised me that. This 'supervisor' also informed me that she is not actually a supervisor, just someone people get transferred to when they ask for a supervisor. I have been on the phone a total of at least 6 hours with this order (mostly on hold) and no one has been able to help me or even talk to the delivery company. The only reason I have not cancelled this order is that my contractor cut counters (on January 18th) specifically for these appliances. I would have cancelled and ordered from Lowes or Best Buy after the first missed delivery when I could have had them delivered by now. At this point though the delivery date from your competition is February 1 so I keep hoping someone at Home Depot can help me. This has been the worst customer service experience of my life hands down. It has cost me upwards of $1000 in missed labor myself as well as money I've had to pay to contractors based on Home Depot's promises to me let alone the cost of having to eat out regularly. Today is January 27th, 11 days after the original scheduled delivery, 9 days after the first missed window, 7 days after the second missed scheduled delivery, 5 days after the 3rd and 2 days after the fourth. Go with Best Buy, go with Lowes, go with a stranger on Craigslist--they'll be more trustworthy and helpful if something goes wrong.