Home Depot service has not let me down once, rather 3 times. I will never purchase a large product from home depot again. The first time was with a patio door install. I wanted a standard door. They ordered custom door with the handle on the wrong side, therefore they returned it and sent me a second door. A two month delay. I later purchased a fridge. The fridge they brought me had an issue with the water dispenser. I called to return it within 24 hours. I decided to exchange it with a different fridge at Home Depot. They were supposed to send a person to pick up the fridge that was not working, however they did not. They assigned a person to fix the fridge. I tried to explained that it was supposed to be picked up. He did not speak English, so we communicated via Google translate. They later sent over the new fridge. The old fridge was still sitting in my house. They picked up the old fridge, however they did not communicate about the pick up. I was told that I could not get a refund because I never returned the previous fridge! It took close to 2 months to get a fridge that worked. It took about 3 months to get a refund from the first fridge. This year, I needed a dishwasher. We decided to give Home Depot one last try. My husband ordered it on-line. We were supposed to receive in on January 17th. We received an email stating that it was delayed to January 31st due to being on back order. We understood. On January 30th, we received another email stating that it is delayed to February 10th. I have no idea if we will get it by then, but this is yet another delay on an order. We were offered a $50 gift card for the delay. It is honestly insult to injury after 3 failed services. Never again. We gave it 3 tries with Home Depot. All were a failure.