Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also gave us a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item. Finally, I was so concerned about the possibility of damage to the shower door that I had forgotten about another item I had purchased. But Shar remembered, and she brought the item to me while we were loading the shower door. Here's the best part...Shar was not the employee who had waited on us when we came to pick up the door! She saw that there was a problem and came forward on her own initiative to help. Customer service at its best. Thanks, Shar!