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Anonymous
Home Depots' customer service is absolutely terrible. Brought a refrigerator and had it delivered to find out that it kept rolling forward when you open the doors. Usually they have leveling feet in the front to keep it from moving but this one did not. No one could give me a straight answer as to how to fix this problem, and it seemed they didn't care. The technicians were looking through the instruction manual trying to find answers, that they should've had to begin with. Thinking that it might have been defective, we opted to have it replaced, but when they showed up with the replacement, they showed me that it would be the same issue-no leveling feet, just rollers. It even has threaded holes in the front where the leveling feet should go, but they said it didn't come with the fridge. I later found out that the manufacturer sometimes will omit certain parts in order to save money on the product. Mindboggling. After all that, we just decided to get a refund. Never buy an appliance from these people. They simply don't care.
1 month ago
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The Home Depot has a 1.6 average rating from 1,168 reviews

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