My experience with Home Depot was extremely frustrating. I needed to replace a gas dryer that was old. I have a gas shut off value in my home, so I did not need to have one installed. When the dryer was delivered, the installer told me that I did not have a shut off value and told me I needed to have one installed. I went back to the Home Depot store and spoke with the rep who took my order. I explained my problem and showed him a picture of the shut off value and he basically told me it was my problem. I had a new value installed and called to schedule a new delivery. Long story short, it took 4 attempts to get the new dryer. I wasted close to 30 hours of my time and countless trips to a laundromat before the dryer arrived. The communication between Home Depot and the delivery company is pathetic. I will never purchase anything from Home Depot again that I can not carry out of the store. So much for customer service at Home Depot.