I ordered a set of major appliances (fridge, range, over the range microwave and dishwasher) for the first time through Home Depot and it was an absolutely nightmare experience! I placed the order on Dec 5 with the earliest delivery date being February 15. I was aware of that when I placed the order and was fine with waiting. What I was not expecting was 7 days that I had to take off work for deliveries/attempt at deliveries with the final piece being delivered three weeks later on March 4. 6th delivery for fridge, 7 days tied to deliveries/service calls Attempt 1: Home Depot couldn't install the fridge and dishwasher due to "leaky" valves. I was told home depot would reschedule for a plumber to redeliver the dishwasher, but I would need to call my own plumber for the fridge. They could not install the over the range microwave due to my kitchen having a backsplash, which I did not see anywhere notifying me of this. The only item they were able to successfully deliver and install on this visit was the range. I ended up having to have someone else install the microwave. Plumber: Had a plumber come out who said there was no leak for the fridge. Attempt 2: Delivery of the fridge was unsuccessful due to being told this time that I need a plumber to install a shut off valve BEHIND the fridge in order for home depot to be able to install (something that was not told to me the first time and I would have had the plumber take care of this during their visit). The plumber came later in the day to install the dishwasher, who stated there was also no leak for the dishwasher but unfortunately, the dishwasher was dinged and cracked from being moved around so they would have to re-order a new one and reschedule delivery. Attempt 3: New dishwasher delivered, but apparently the lines are copper and needs a plumber to install so Home Depot had to reschedule yet another delivery for the dishwasher. Attempt 4: Dishwasher finally installed by their plumber, fridge also set to be redelivered same day was a no show. Attempt 5: Home depot came out and while looking at my fridge asked if I was supposed to be getting a new fridge, because they only had a service call to remove a fridge and did not have the new fridge with them! Attempt 6: Successful delivery of fridge With all these issues, home depot offered me a "max credit" that was to include the plumber I had to hire but didn't need. It was really minimal for the SEVEN days that I had to request off work in one months time, not to mention the endless hours on the phone with home depot to reschedule deliveries and to obtain delivery windows (which are not available under the night before so you literally just have to request a full day off). Because I was already receiving the "max" credit, I was offered a gift card for the reimbursement of the install fee for the microwave and refrigerator since they could not install with the backsplash and no valve behind the fridge. I ended up having to call home depot back two more times for the refund because it was not marked to be "released" so I didn't receive it and then again for the gift card which they claimed there were no notes stating anything about a gift card, but they ended up issuing one anyway. I actually had more appliances in my cart that I was getting ready to order from Home Depot, but after this horrible experience, I will NEVER be ordering any type of delivery/install service from Home Depot. What an absolute nightmare experience this was to get some appliances! The communication (or lack there of) and mistake after mistake was just plain sloppy and ridiculous. Customer service was severely lacking in coordination and making things right.