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Gerry Napolske
Beware of Home Depot Gift Cards and Store Credits! Home Depot is refusing returns on items purchased with store credit from gift cards. On 6/10/2020, I purchased $140.78 in items at the Prescott Valley Home Depot. I used a store credit of $8.70, left over from a gift card. That afternoon, I attempted to return an item that was not what the Home Depot employee claimed it was. My transaction was denied because I used the $8.70 store credit for the purchase. I had my receipt at the time of return and was told by the store manager it would be taken care of, but I would need to write a letter disputing the denial of the return. It was not taken care of as the store manager said it would. I wrote a letter on 6/11/2020 explaining my situation and have not heard a thing from Home Depot. They have locked up my transaction with no possibility of return. Avoid Home Depot gift cards and Home Depot store credits.
4 years ago
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