Unbelievably bad experience. Went in-store to order a new microwave and paid for it. Projected install date was June 15th, 2020. On June 9th, received an automated message that installation was delayed until July 1st, 2020. On June 27th, received another automated message that installation would now be July 16th, 2020. After leaving messages for the salesperson (which were never returned), despite leaving 2 messages. On June 19th, I spoke with another employee at the store, who told me there were delays and back orders and that even though the newest delivery date was July 16th, "not to count on it and it may be later". I wrote an e-mail to the CEO, Craig Menear about the problems on the following day. I was finally contacted by both "Tammy" an "Executive Escalator" about my issues, and she delved into it and kept in touch. Make a very long story short, after numerous emails and phone calls with "Tammy" at the head office, and "Carley" of GE appliances, it was determined that the microwave I ordered was on a very lengthy back order (which no one told me about and just kept shifting responsibility around) and that they would provide me with an upgraded microwave at no additional charge, which would be available for delivery and installation on July 11th. Not having heard about the time frame for delivery on the 11th, on July 10th, I contacted customer service again to find out the delivery time for the 11th and was told by "Linda" (who put me on a lengthy hold, while she talked to the GE vendor, "Charlotte"), that delivery would be on July 11th....to the warehouse! However, the actual delivery/installation would not be until Tuesday, July 14th. Not more than 10 minutes later, I received an automated call indicating that the microwave installation was delayed until July 17th!! After contacting customer service again ("Tiffany") and on endless holds, she didn't have a clue and said the item was on backorder! Even the substitute? She didn't have any idea and at one point, asked me, "Has the microwave been delivered?" (Duh!) Following this, I updated "Tammy" with 3 emails about this fiasco this afternoon, but have not yet had a response. This is absolutely ludicrous. Even given COVID, delays, Home Depot hasn't got a clue what is going on, there is no communication, no one knows what anyone else is doing, the status of orders, delivery dates, etc. and it is a mess. All I want is my microwave, which has now been almost 8 weeks since ordering and I was NOT told that there might be ANY delays at the time. Surely, in this day of modern technology, Home Depot should be able to know if it's vendors are able to supply the products, or tell the customer of potential delays. And, certainly GE should also know that to suggest that items are available at the time of order indeed are! Bad communication (or lack of), right hand doesn't know what the left is doing and basically ambivalent about the customer. Although Home Depot is close to where I live and I usually shop, no more. I'll go to Lowe's, which is further away. I know they are also a "big box" store, but my orders with them have not been unsatisfactory. Home Depot.....get a grip on it, people. Just because you are "big" doesn't mean you can't fail and go down, like many other giants in industry. Pay attention and get your act together!