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Joshua Nelson
DO NOT ODER APPLIANCES FROM HOME DEPOT! I made the huge mistake of ordering a washing machine and refrigerator from Homedepot.com. My Fridge is not working correctly and I needed one quickly. Weeks after my order I received a call that said the washing machine will take another month to be delivered by the fridge is ready at the shipper. BUT- Home Depot's policy TO SAVE THEM MONEY is to only ship items together. I pleased but they said it's their policy- AND THEN THEY SAID- If I cancel the washing machine I can get the refrigerator delivered right away, so i did. Now, the day of delivery I call Homedepot to check the status and Iw as told, we're sorry...but the entire order was cancelled. And we didn't send you an email to let you know. I spoke to their resolution department...they admitted in their notes, it clearly says CANCEL WASHING MACHINE ONLY. And yet, they canceled the entire order. I spoke to the resolution department and said, this was 100% not my fault and I need Home Depot to get me that Fridge. They said it's back ordered for another month and a half...I demanded some form or restitution- they said they could give me a Home Depot gift card to purchase a "dorm fridge" for a few months...for a family of 6. So happy Home Depot has decided to save money by losing me forever as a customer!!!! Buy from Best Buy or PC Richards or LOWES...Home Depot does not care AT ALL for their customers and the woman I spoke to from corporate resolutions proved that- they do not care.
4 years ago
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The Home Depot has a 1.6 average rating from 1,109 reviews

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