I just purchased my first home and bought a washer and dryer unit from home depot with delivery and installation. The first time they came to deliver, the delivery guys took dimensions in my stairway and everything was good until I inspected the unit and it was completely dented in the front. I refused the delivery and they scheduled a redelivery a week later. Second delivery comes and the guy looks at the stairs and immediately says this is not going to fit, I have to call my supervisor to "see what's going on". Long story short, I had to refuse that delivery and file a chargeback with my credit card as they wanted to just drop off the unit in my LIVING ROOM. This is ridiculous. I wasn't offered an apology or credit and the home depot person on the phone was rude, and hung up on me. Ended up at Lowes 2 hours later and purchased a $2k washer/dryer set with delivery 4 days later. No issues, paid more but received decent service which I'm happy to pay for. WILL NEVER USE HOME DEPOT EVER AGAIN. MY BROTHER IS BUYING A HOUSE AND LOOKING FOR ALL HIS APPLIANCES, HE'S GOING TO LOWES BECAUSE OF THIS. Screw you home depot, you lost multiple customers for life.