I ordered a record before Christmas via Discogs and made an immediate payment via PayPal. Horizons Music never changed the order status from 'payment pending' to 'payment received'. They ignored several of my chaser emails and I had to click on 'seller not responding' before someone got in touch saying "I'll have a look for your record at the weekend". The trail then went dead again. I had to click on 'seller not responding' more times and each time Horizons would get back with another vague excuse. Strange as the record I bought wasn't even a pre-order - it was advertised as being in stock. Weeks later I got bored of waiting and filed a PayPal claim. Luckily PayPal refunded me the money. I left a negative seller review on Discogs and Horizons had the nerve to leave a negative buyer review!! Unbelievable! I raised this with Discogs and they obviously removed it. Also, I received a phone call from a very aggressive sounding employee asking me "do you think negative reviews are helpful...DO YOU?". Customer service, huh! How rude. If you read this Horizons: I would suggest that you spend more time packing records which you supposedly 'stock' than a going after dissatisfied customers. Avoid this company like the plague!