“DO NOT USE. I ordered a record, and was confirmed I’d have it in time for a gig. Chased the shipping as it hadn’t been dispatched after days. The day it was supposed to arrive, they tell me that actually they don’t have it and asked if I’d like credit or a refund. I chose a refund, this was meant to have been processed so I’d have it back after 14 days - THIS NEVER HAPPENED. After chasing again I was told that my refund had been processed and would be received in 5-7 days?! So the original was never processed. Plus they won’t send an official confirmation of the refund. SCAMMERS!”
“After 2 months of trying he just ignores every single email regarding my refund. But has the cheek to send emails out asking to leave a good review as the company is being "targeted"
This fella Neil is a disgrace. Hopefully all of this catches up to him soon.
DO NOT ORDER FROM THIS SITE!!!”
“They have had my money since April and haven't delivered the goods. Excuse after excuse. I asked for a refund at month ago and I'm still waiting. Horrible company with horrible customer service.”
“SCAMMERS! Don’t go anywhere near these thieves. They have been ripping off people for years.
It’s time for the police to shut Neil Monteiro’s Horizons Music down now!”
“Note that the positive / 5 star reviews on here are FAKE! The company are posting these lies both here and on Trustpilot.
Horizons Music is a professional scamming operation. Avoid at all cost!
If you have placed an order with these fraudsters and not received anything then report this to your bank immediately.
This company need to be shut down and criminally investigated.”
“These guys ROCK!! ⭐️⭐️⭐️⭐️⭐️ out of 5 stars!! Great communication, accurate description of item. They shipped out fast and packed my vinyl really securely!! I definitely recommend them and wouldn't hesitate to shop from them again!!”
“The company has a lot of negative reviews in the internet, and because of that I was skeptical to order first, but they sent me a shipping confirmation in less than 24h and the package arrived very quickly and was perfectly packed. I’d truly recommend the company!”
“Note that Horizons Music is, quite probably, a professional scamming operations run by Neil Monteiro and a somewhat dopey person called Carolyn.
I placed an order via Discogs which turned out not to be in stock. When I requested a refund they tried to stall me for ages. I had to open a Paypal case to get my money back - which took over a month.
Horizons Music have been BANNED from both Discogs and Paypal thankfully. How they can be allowed to operate is truly shocking (lack of regulations in England, eh?).
If you’re having problems with Horizons then contact Citizens Advice Bureau, notify your bank and also Action Fraud (Police).
https://www.actionfraud.police.uk/
Oh, and Carolyn from Horizons actually called me and made pathetic threats when I left a negative review on Discogs!”
“Same story as so many others. Neil Monteiro takes your money and then doesn't send your order or refund your money.
Quite simply he is a Fraudster. A Criminal.
I have reported him to:
Action Fraud
National Fraud Intelligence Bureau
Trading Standards
Met.Police
MasterCard
Bank
I suggest others do the same. Sooner or later Monteiro's bank will see him for the bad risk that he is and give him notice to close his account.
His Fraudulent behaviour WILL catch up with him.
Monteiro IS a Fraudster. Plain and simple. There really is no defence of his actions.
Oh, and....sign up for email updates from Horizons and this simpleton will send you emails EVERY. SINGLE. HOUR. I kid you not”
