It's unreal that a business offers worldwide shipping but refuses to correspond by email
They do seem to know how to operate a computer, mind you, since they:
- Fill their webshop with hard-to-find titles they don't carry
- Collect money up-front and refuse to refund
- Reply to bad reviews on Trustpilot and solicit 5-star ones every time the bad ones come in
- Update their social media (where they block customers who ask for order assistance)
I've been requesting a cancelation and refund on an order clearly I will never receive (they said it was a pre-order.. but there is no repress announced??) since FEBRUARY, both on Trustpilot and by email. They reply on Trustpilot so I know they're aware... they just choose not to follow through. Out of spite? Just plain fraud? Hard to know but avoid this gong show.
3 years ago
horizonsmusic.co.uk has a
1.7
average rating
from
255
reviews
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