DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS STORE/THESE PEOPLE.
Is it not possible to leave a review absent of any stars? Or even negative stars??
These people take your order/money and then ghost you and/or fob you off with automated emails stating there are delays on orders due to a move to new premises/warehouse (they've been moving for a couple of years now!!). At no point will they commit to fulfilling an order or adhering to their responsibilities under the Trading Standards Act. The items are likely not in stock. I was fobbed off with either no info or vague statements. I had to raise a dispute via Paypal and then escalate it further before eventually receiving a refund. Horizons Music did not engage in that process at all.. scumbags. This process took almost 3 months from originally placing the order. There are extensive threads on e.g., Facebook, Discogs and other review platforms with a considerable volume and range of people that have experienced this same issue. You might get lucky, but it ain't worth the risk. The owner Neil is an absolute pleb, so too is the assistant Carolyn - both are full of complete sh!t (if they even answer the phone to you!).
3 years ago
horizonsmusic.co.uk has a
1.7
average rating
from
255
reviews
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