Do not use this company. I ordered a title pre-release, paid up front 2 weeks before release date and 2 weeks after release day I still had heard nothing so emailed Horizons to told "I'll find out next week. Email me in 4 days." Shocking customer service. I decided to cancel based on the level of customer service. Was then told refund would be in 30 days time. It was then I did a search online on Horizons music to find that this is a common occurrence. Why anyone needs to wait 30 days to refund for is beyond me. Based on the reviews I don't think I will get the refund. This review is based on my experience to date, and based on the customer service I would advise against using this company. I will wait to see if the refund ever arrives. It's now 40 DAYS since the cancellation and refund was requested and still no refund received. ABSOLUTELY SHOCKING. DO NOT USE THIS COMPANY.