Useless Business. Be Warned. I read the reviews before ordering and as there were some positive ones thought I would give them the benefit of the doubt. Big mistake. Ordered 2 of the same record on the 12th May. One copy arrived on the 30th May but only after I emailed them asking where the order was. The 2nd copy nowhere in sight. Emailed again regarding 2nd copy, basically they had no stock and were waiting for more stock to arrive which would be 1-2 weeks supposedly. After a few more emails backwards and forwards I asked to be refunded as I no longer wanted to wait. I then get an email with a tracking number saying that the 2nd copy had been posted. This is hard to believe but the tracking number was for the 1st copy that had been sent. The 2nd copy had not been sent at all. I had also pre-ordered some other vinyl, but because of lack of professionalism I was not prepared to trust them to fulfil these orders and asked to be refunded. Cut a long story short, more pathetic emails backwards and forwards ( what do you not understand Neil about the word "refund". Eventually got refunded for my pre-orders however no refund for the 2nd copy of my other order even though I had sent emails asking to be refunded. Again more emails and eventually a refund. Excuses were made about supplier issues and warehouse move. This does not wash, you have been having shocking reviews for a long time. Just google Horizons Music reviews, shocking reviews everywhere. My advise to anyone thinking of ordering from Horizons Music is save yourself a whole load of frustration and order elsewhere. Don't give them your money you will regret it. Hope you reply to this review Neil as it would be interesting to see how you shift the blame from you as the supplier to me the customer.