I've since checked other review websites and seen Horizon Music has 1.1/5 over 121 users on here - all stating the same blurb; Scam website. Trustpilot seems a little more forgiving at 3.5/5 but it seems to be a mixed bag - I believe of the few people items are sent out to, they are asked to leave positive reviews, therefore bumping up the scores. My dealings have been less than stellar.
Placed an order for an LP which was on sale from £46 to £19.80, so of course I placed the order, paying £5 for 48Track. A week later I tried to track the delivery status, without success, therefore I completed the online form to ask for an update. Response was that the item is out of stock and they couldn't honour the sales price, if I now wanted the item I'd have to pay the difference. I argued this, that on their T&Cs and the main page, it states to order the item even if out of stock (which mine didn't appear to be a week ago) and they would delivery when available. The funds have been taken so this price should still stand - the response was a firm, no and they cancelled the order, advising a refund has been issued.
This is completely wrong and not at all how a company should run its business. If you've advertised at a certain price which a consumer then takes up, you cant then change those rules - especially when you have nothing in your small-print to say this could happen.
I now need to wait to see if this refund materialises as alot of comments have been that monies are still not forthcoming. So sad really.
1 year ago
horizonsmusic.co.uk has a
1.7
average rating
from
246
reviews
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