Charitably, you could accuse them of being incompetent. Less charitably, you could accuse them of being crooks. Like so many others, ordered something showing as in stock. Heard nothing for weeks, chased it and was told it was not in stock. Asked for a refund - after back and forth with the company trying to persuade me to buy something else, they agreed to a refund in 10 working days. Waited 3 weeks, contacted again - they seemed surprised I wanted a refund. After another round of back and forth, agreed to refund. Surprise, surprise, the refund never arrived. I would recommend avoiding them and if you want a refund approach your bank for a chargeback for goods not received. Perhaps that way they will lose their banking facility and stop ripping people off.