Takes cash upfront on pre-orders. If you cancel order, there is a debate whether you really want to cancel. Then there is a lag of 7-14 days to get the refund (still counting and yet to see). Don't be tempted - and if you do, make sure you pay with Amex or PayPal where payment provider can step in for dispute resolution. But why bother - there are plenty independent vinyl shops out there with better inventory, pricing, and track record. Update: having read the reviews, raised dispute via AmazonPay, if no traction within 24 hours (i.e. refund not promise), will raise dispute via Amex. Sorry Neil, I cancelled £170 of the £199.70 order via email on 12th May. Based on no refund to date (and sort of emails) I did some digging on Reddit and requested to cancel / refund the remainder via email on 22nd May and raised dispute via AmazonPay on the 23rd May, to be followed by Amex on the 24th May. No established business can require 14 days to refund 200 sterling - unless the business has a massive cashflow problem or worse. I have downloaded T&C from the site - there is no mention of 14 day wait for refund for cancelled orders (but there is a 30 day wait for refund on lost or returned orders. So my conclusion remains to avoid. There's Rough Trade, Townsend Music, Burning Shed, Revolution Records, Juno etc. to choose from, some don't even take your cash on pre-orders, not until the items ship, so you know the business you're dealing with is financially solid and reliable. 23 July 2023 Update: Amazon Pay completed refund. Neil Montero attempted to get TrustPilot to remove my review "because they don’t think it’s based on a genuine experience". Sent the entire chain of emails to TrustPilot. Funny thing, the item I ordered (Madonna's Finally Enough Love set on colour vinyl) and that Neil claimed "is extremely limited and i know alot of orders will be cancelled by other stores" (direct quote) is still widely available everywhere, including Amazon.