A while back I placed an order with Horizons and, following a delay while awaiting availability, the package was sent. One item, though was missing. I contacted them and was told it was out of stock, though it was suggested that it should have been available. Neil promised he would look into it and gave the impression that he was going to ask the shipping warehouse. I wondered if it had been overlooked as it was then sent shortly after. I can’t help but think that the communication with his supplier and others can be a factor in the reported delays, especially regarding availability. I thought it would help if they kept customers up to date on the progress of their order if it is delayed, though I appreciate they are a small company. I am sure that they would understand and, from experience, be reassured. I will say that Neil has always replied quickly when I have communicated. As a postscript, the item arrived smashed to pieces by Evri, who accepted no responsibility. It was replaced by Horizons without a quibble.