Sadly all the negative reviews appeared after I, too, had placed an order. Suffered the same fate as my friends below in that ordered an item that the business did not actually have - got offered a store credit, refused this, got offered this again or another disc - refused again and said wanted a refund. They agreed and said 30 days - that timeframe elapsed yesterday and nothing - so have emailed 3 times now chasing money and basically had enough so will encourage anyone with negative feedback to post as many reviews as they can elsewhere to stop this business taking money off people who just love their music. Report them to your relevant fraud offices and lets see if we can take action against this behaviour. Go to your bank and see if they can get the money back for you. The man needs to be stopped. Wish this had a negative star rating as even 1 star seems too good.