I ordered 4 “in stock” rare vinyls on next day delivery on 18th December for a Christmas present, did not arrive and emailed on 22nd December to try and find out where they were, I had no reply until mid January to say that only 2 of the 4 were in stock. Of course, I shared my disappointment but accepted that these things happen, my husband has ordered from Horizons for years and has never had a problem so I put this down to a one off. I asked for the 2 to be shipped and the 2 out of stocks to be refunded, Neil Monteiro replied and said refund would be issued within 14 working days on 23rd Jan. I waited and waited and the 2 in stock still hadn’t arrived 2 weeks later, I chased Neil and he said he forgot to tell the dispatch team to send them, they finally turned up on 23rd February. It is now the end of March and I have been told on multiple occasions that the refund will be in my bank in 14 working days and there is still no sign. I received an email on 21st March from shopify to say that the order had been updated and 2 had been noted as refunded although when I still didn’t receive the refund I raised a complaint through Shopify. Neil then forwarded the complaint email to me to say “the order was only updated on 21st March, refund takes 14 working days from then”. Still waiting. It’s absolutely beyond a joke, he is a scam artist and should not be running a business. Please be careful before you order.