I would not really give Hotter even one star. I ordered four pairs of shoes in May 2022. Two sets of return labels would not print out, which are essential for returning three pairs, such heavy items through the mail from the U.S. to the UK. It is now almost July and although the company has acknowledged receipt of the shoes, they have not refunded my money. I am out hundreds of dollars. The company will not respond to my queries, nor do they answer their US number. The quality of the product is not even all that great. If it is permissible to write this, I see this as nothing other than theft. I will continue to pursue Hotter. Please do share my email address. I have written confirmation from them that I have placed the relevant orders. I warn others. Do not consider making a purchase unless you wish to give your money away.