I ordered a pair of boots in the first week of November. They had to be backordered and were finally shipped out on November 26th. That's OK, but then I got a phone call saying they couldn't be delivered - a first for me - I asked why and got no answer except they couldn't be delivered, so they would have to ship them out again. I called a few days ago to find out where they are and ask if I could track the delivery. All I got was, "They should be there any day now." How unprofessional and vague! If these boots don't fit and have to be returned, (as happened to me with another pair of boots from Hotter) I will take my business elsewhere. I was told this last time when I called that the label had fallen off the package and that's why they couldn't be delivered. They neglected to tell me that when they called the first time. It is now Dec. 22nd and I am still waiting for these boots!