Rubbish sandals (4 years old) and only worn 4/5 times. Worn one pair 2 weeks ago to a charity event during which the soles disintegrated and By the time I go home there was nothing left of the sole. Checked my other pair of sandals and these had gone the same way and I was able to pull chunks of the sole off as it had perished. All previous purchases of Hotter shoes were good. Took these shoe back to the shop and was told by the Manager that if you don't wear them much they will perish!! I had not worn these sandals much because of Covid19 restrictions and then only in the summer - who wears sandals in winter? Utter rubbish - what about people who own lots of shoes, or storage of shoes in shops and warehouses? So the manager took the shoes and threw them in the bin! I was furious at his attitude and e-mailed Hotter 10 days ago and was promised a reply within 24 hours - so far nothing. Dreadful business attitude in all respects.