My husbands mother regularly bought my husband Hotter shoes for xmas. The last 3 pairs have been dreadful. The last pair totally disintegrated on both the sole and around where the sole is attached to the shoe. Hotter customer services do not wish to know about it. they have said that because they were bought by a 3rd party their guarantee is not transferable. My m. I. l has now passed away so she is unable to contact hotter herself.. Absolutely deplorable customer service. I am thinking of contacting Trading Standards over this. Would NOT buy these shoes ever again.