I’d had these boots for 12-18 months hardly worn, put them on to go the armistice day parade and the soles have fell to bits. Got this from them Thank you for providing the information regarding your Hotter product and the disintegration of its sole. Unfortunately, I have been unable to find a record of purchase which would suggest that these were purchased many years ago, and we do have to take the age into consideration; in addition, long term storage and infrequent wear may be contributing factors to the issues encountered with the soles. However, we do not expect this type of issue to occur. We thank you for your feedback and deeply apologise for the inconvenience caused. In the years since your product was manufactured, we have, through natural production processes, modified the materials we now use. We can assure you that this type of incident should not arise in our more recently produced products and we sincerely hope this will restore your faith in us and not deter you from choosing Hotter in the future. As a gesture of goodwill, please accept a £15.00 Hotter Gift Card from us to put towards your next purchase; this is valid for two years and can be used in-store or through our mail order system by calling 01695 213 213. Please confirm you would like us to send this to the address you have previously provided. Again, we deeply apologise for this issue and look forward to. Guess what they can do with their gesture of goodwill !!!!!!