Purchased 2 pairs of Chile shoes recently to be collected in store. I went to the Nottingham store to collect them so that I could look at them try them on before leaving the shop. Although the shoes fitted I was very disappointed with the quality of the shoes. The leather was unlined and the shoes themselves offered little support to my feet whilst wearing them. The insole was also of poor quality and offered little cushioning. As the leather was unlined it became obvious to me that over a period of a few weeks the shoes would stretch so much that they would become unwearable as my feet would be sliding all around the shoes themselves, and so the purchase price of £65 would be £65 wasted. I had my money refunded for both pairs. I went to another shop and purchased a pair of sandals paying £80, but do feel confident that the quality of those goods, leather, construction etc. means that I will be wearing them in comfort several years from now. Personally, I would rather pay a little more initially and obtain a pair of shoes that I know will last more than a few weeks or months. I have bought several pairs of shoes over the years from Hotter but if I am honest with myself only one of these pairs has lasted well and that it from the Jewel range.