After battling with the internet to place an order, rand the customer service line and a very nice lady in Liverpool did the order for me WELL DONE THANK YOU YOU WERE BRILLIANT. Arranged to have them delivered to store in Llandudno and was assured there would be plenty of time for them to get there, as I was going to be there the following week. Ordered Wednesday 1 June. On arrival in Llandudno Tuesday 7th June, they weren't there. Went again on our last day Friday 10 June, not there. The really helpful lady in the shop checked her computer and said the order hadn't even left the warehouse yet? So in 10 days you weren't even able to pick pack and despatch something to your own store. Unbelievable. The ladies in the Llandudno shop were excellent,they sourced replacements for me in the shop and I was very pleased with their actions. You back room ordering and warehousing procedures must be in a terrible state. You shouldnt offer a serivice that you cannot provide. Love your shoes, your staff are brilliant, you processes and timing are not good enough in todays e shopping environment, Its too exhausting to use you.