Ordered online, boots very painful trying them on so returned. Thing is, Hotter break the law by not refunding original postage costs. Quite aggressive & sarcastic reply to my email about it, told me that I had to write to them to cancel the order within 14 days to get my postage refund. This simply is not true, all distance selling should have a refund of original postage regardless of notice. With the cost of postage to me, then the cost of posting them back, it costs the consumer around £7 just to try on a pair of shoes. Where is the incentive? None from me and will never order from them again - very short sighted as well as illegal by Hotter.