I ordered (and paid for) two pairs of Hotter shoes from their website. These were not delivered to me and the tracking information I was given was completely untrue. Despite the fact that the carrier returned the shoes to Hotter without them ever having reached me, Hotter have been completely incompetent in rersolving the situation. Their "excellent customer service" (which they trumpet on their website) was seriously lacking with disinterested call centre staff giving no explanation of what had gone wrong and, making no effort to effect a refund. Trying to get through to Hotter by telephone is a nightmare as they obviously do not employ sufficient numbers of staff to answer the phones. I shall not be using Hotter again. What a let down!