I bought a pair of Ethan shoes size 11 having bought a number of different Hotter shoes over the years, all of which fitted perfectly. But these were far too tight and unwearable. So that's a warning. I was disappointed with the unimaginative customer service which would not allow me to return them outside the 30 day period. Previously Hotter delivered to EU where I am and this time I had to have them delivered to someone in the UK to bring them to me. By the time they managed this the period was over. I wrote to ask if they would extend the period, not just to return them, but I would then try an alternative shoe instead. They simply quoted their contract terms and refused. This seems a pretty shortsighted approach from a company working its way out of financial difficulties and especially disappointing for a long term and hitherto satisfied (now former) customer.