DONT BUY FROM THIS SHOP EVER! You have been warned! Worst customer service with a very rude manager! I bought a pair of sandals (£50-£60) for my mom, as a gift, from their shop in Cambridge a couple of months ago. Mind you, I was a tourist from Canada. The sandals fit her well so we naturally discarded the receipt. Fast forward to just 1.5 months later, the sandal’s leather layer started ripping off! So of course my mom took their worthless product back. But the manager refused to take them back, demanding that she see the receipt or she might think that these are STOLEN from some place else! Imagine!! The audacity of her! If this had happened in Canada, we would have gotten a full refund and the sales rep wouldn’t even have asked for a receipt. They treat their customers with a lot of respect. SO, DONT EVER GO TO THIS SHOP! HOTTER IS OVER RATED! THESE PEOPLE CANT EVEN RESPECT THEIR CUSTOMERS! THIS MANAGER SHOULD BE FIRED FOR HER CONDESCENDING BEHAVIOUR!