I ordered from www.us.hotter.com as my sister and mom both said the shoes are very comfortable. The Hotter Shoe Company, at least the company that sells in the United States is TERRIBLE. I will never order from this company again. I kept the shoes (I hope I am not sorry) and returned the slippers. When I placed my online order, the computer kicked me out so I was not sure they even received my order. I received no receipt or confirmation via email. My package did show up ten days later. No receipt in box, just a packing slip. I tried the slippers on and their heavy decorative thread rub the top of my foot, it was very uncomfortable. I returned the slippers by calling them and getting a return slip. They received my return on November 15th and still have not received my refund to my credit card. I can't get help when I call them and website says allow 14 days. In addition, I will have to pay return shipping for their defective product. What a horrible company. Stay away from them, there are many other companies that do have good shoes, Buy from those!!!