We ordered a pair of Hamlet shoes together with Polish for the shoes at the beginning of October 2016 The Polish arrived on 10th October however no shoes. I queried this and was told the shoes would arrive by 5th November. STILL NO shoes I was then given a date of 21st November STILL NO shoes. On 24th I spoke to customer services when I was told they would be in on 19th December. I asked to speak to management who did telephone me shortley after and was eventually told I would probably not get the shoes as only 4 or 5 pairs were due to arrive. If Hotter knew that why send out the Polish which is no good without the shoes. I am totally disgusted. I have purchased shoues from Hotter before however Hell will freeze over befor I ever use this company again. BE WARNED