Ordered 3 pairs of hotter boots in October,on a promotion,which meant that 1 pair was effectively free.Was told that they would not be available until December,but I did not mind because they were to be a Christmas present.Received 2 pairs end of November,the 3rd pair was marked to follow.Noticed on their website that the boots were no longer available,so called Customer Services,and was assured that my order would be fullfilled,as it was on back order,and I would definitley get them by Xmas Called Hotter this morning to enquire about the 3rd pair,but was told they were not making any more of them,and the order had been cancelled!!! I suppose it would have been too much to ask them to have contacted me first!! Tried to order a replacement,it seems that Hotter have stopped all orders for boots until after Xmas!!!!!! Very nice of them to let me know what the situation is!!! I will never buy from Hotter again,back to Clarks for me!