I ordered a pair of Mystery boots for my Mom for Christmas on 11/19/16 thinking I would definitely get them here by Christmas! On November 22 I received the following email from Beconsfield Footwear Limited: "Thank you for shopping with us, I'm pleased to let you know that we have dispatched your order detailed below. Mystery - Burgundy-LS/US 7.5 If for any reason we've not been able to send all of your order, your dispatch note will advise that these items are to follow and we will contact you separately regarding these. Most orders do arrive with our customers within 14 days, but please allow up to 21 days for your order to be delivered. Thanks again for shopping with us, and we hope you enjoy your new Hotter product(s) as much as we enjoyed making them!! Kind regards Pauline Swarbrick Head of Customer Care" I started to become concerned after 21 days and not receiving the boots I ordered for my mom for Christmas. I emailed them and since I have a program on my computer I can see if they read it and sure enough someone read it from Rotterdam ZH and Martinez, CA but no one every responded. Not sure why the Netherlands is involved in this company but I did call them to see if they could give an explanation as to why I haven't received the boots I paid for over 1 month ago! Their customer service representative, Edward was very non chalant and simply stated it was the shipping companies fault and he could refund my money. Really? I really wanted to make this a special Christmas for my mom after my Dad passed away and all they could say is oh too bad. Unacceptable. If you don't care enough for your customers to make it up after you screw up and to go above and beyond then you are definitely in the wrong business. The blame game? Really? When I spoke with the manager, Jessica she said, It's not our fault its the postal service. She then stated in a very sarcastic voice, The US Postal Service. As if inferring that the US is to blame! Why do you sell your products to the US if you can't manage to guarantee delivery? Why not pay an extra 2 bucks to get delivery confirmation? Are you that cheap or did you ever ship the boots to begin with? I'm thinking the later. After I got off the phone with the manager who was absolutely no help whatsoever I googled Hotter Boots and found many negative reviews that also never received their boots!! I plan on reporting this company to the proper authorities as well. Stay Away but some UGGS or buy from Amazon!! Never buy from hotter.com Terrible Rip Off Company!