I went into the Taunton Branch yesterday 31/12/2016 to buy a pair of shoes, I picked up several shoes to try on and waited for assistance, I looked over and met the eyes of one of the assistants, she stood looking at me as if I was invisible, I stood up and walked towards her and she very reluctantly came over to help, I asked if I could have the shoes I've chosen in my size, eventually I settled on a a pair I liked and asked if I could try on both pairs, she brought out two left feet ??, she then got me the right one and I said would like to purchase these, she took both shoes and walked of to the till whilst I put on my shoes. When I went over to the till she was acting quite hostile towards me, I said why is there only one shoe in the box, I need to go and get the other one she said, I thought this was strange as she had them both in her hand earlier, I paid but felt very uncomfortable with they way I was treated. My partner and I left the shop and I told him what happened, so we decided to check the shoes I had bought, it was very clear to us both that the shoes had been swapped for a a pair that had been worn. We went back into the shop and spoke to the Manager, I showed her the scuff marks, the heals and the soles, she said they have only been worn in the shop, my partner and I looked at other shoes in the shop and they were not marked, any of them. I said could I have another pair, she said that there wasn't another size, she didn't look at the size of the shoes in the bag or go and have a look to see if there was another pair in my size?, does she really memorise every size of shoe in the shop and how many are left, great stock control, who needs computers ??, there must have been another pair as originally two left shoes were brought out to me to try on, where were the two right ones ?? I said I would like my money back its clear to me these shoes have been worn, I feel they were not the ones I tried on earlier and were swapped whilst I was putting my shoes on. The manager was not happy at all to give me my money and was extremely uncomfortable that I had challenged her, she offered me a £9.00 discount which I accepted, as she was blatantly not going to give me the pair I originally tried on and I like the shoes Its a shame I experienced this poor service as I love the shoes, quality is great and very comfortable, I'm not sure I would go back to this Branch again