I ordered 2 pairs of shoes and a handbag on the 8th May. On first and second attempt I got an error message telling me that the website's Paypal plug-in had failed. This meant that Hotter did not receive my order but the amount was still debited from my account by paypal, twice, and I had to wait 4 days for it to re-appear in my account. On the third attempt on the 9th May the order was confirmed by Hotter and I thought all was well. NOPE. I received this email from Hotter. "Unfortunately, it would appear that due to a technical issue your order came through to us without the international shipping fee – I can assure you that this matter has been passed to the relevant department to look into. As there are three items on the order the shipping fee for this would be £37.50 (£12.50 per item) .... We do require the balance of £37.50 before we can release the remaining part of your order. " I phoned them and after waiting for almost 20 minutes to get through to an agent, I agreed to pay the extra amount by card. You would think that was the end of this saga but no...the amount of 37.50 did not appear on my Hotter account online although it was debited from my bank and the order still stated "awaiting despatch". So I emailed them on the 10th May and received a reply on the 12th may stating "Your order was placed on hold awaiting your payment. This was taken off hold as soon as your payment was made, and I can assure you, you order will be despatched shortly." Today is the 15th and the order still states "awaiting despatch". As it has taken them so long, the Paypal authorisation was about to expire but they apparently renewed it on the 14th May. The extra shipping charge however was direct from my bank, and as it was not claimed of course it has been credited back to my account..... This really is becoming a joke. If I don't have notification of despatch today I shall cancel the order... if I can get through to them ...