I have had 2 pairs of shoes from Hotter and was very pleased with the comfort they offer. However When I ordered a 3rd pair on 10th April I did not expect to wait until today (8 June) to be told that they could not supply the shoes as they had been over subscribed, not only that but Hotter had already been paid. The shoes were ordered on line to be delivered to the local branch and when I called to check on delivery today they were able to offer me a replacement pair in a different colour which was better than no shoes at all, but as the payment was via PayPal they could not arrange a refund so I have now paid twice for the wrong shoes. I feel like I've been gently mugged. I will follow this up with customer Services.