Bought expensive walking boots which within a year leaked. Hotter claim to take 20 days to investigate when faulty goods are returned, despite asking them to hurry process along as needed them for the wet weather. Sent them back via a courier they arranged to find 4 weeks later that they had lost them. They first of all said I would have to look into the loss and was even told by one unhelpful customer adviser that it I was one of many customers and he wouldn't help. The next person I spoke to was more helpful but still was only going to offer me a credit note as the boots I originally ordered were no longer for sale and claiming that as I had had them over 90 days I was not entitled to a refund. When I pointed out the boots were not fit for purpose under the trading description act especially as water proof boots should be expected to last a lot longer than 90 days I did after speaking to a manager get my money back. It should however not have been such a difficult process to get a refund on what was a faulty pair of expensive boots. After buying shoes from hotter for a number of years I am now at the point of never wanting to buy from them again. Very disappointed!!