Terrible customer service been buying shoes from hotter for years until I bought my granddaughter boots and after one month of wearing and being treated with there products. The boots developed a white coating. I was rudely told how to look after leather and I should treat them with a renewal cream. I've only ever bought leather and after four weeks renewal cream ? I don't think so, then she said they were scuffed which I replied you do have to wear them they were not scuffed. Totally uncaring unprofessional no customer service skills at all. Never shopping there again cheap leather is the only explanation as I've been buying there for years. Very dissapointed.