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Gretchen
My boots were lost in transit and not delivered in over one month. When I called about the order, I was kept on hold more than 10 minutes. I asked that the replacement boots be expedited and was told it would cost $15.00 even though it was Hotter's responsibility. And no one ever apologized for the delay or inconvenience. Terrible customer service, and the longest shipping times in the business.
7 years ago
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Hotter Shoes has a 2.3 average rating from 591 reviews

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